pestaqq Privacy Policy

This page describes what we collect when you use pestaqq and how we keep that data protected. We understand that your personal information is sensitive—whether it is your identity documents for account verification, your payment details for deposits and withdrawals, or your transaction history. Our approach is transparent: we collect only what we need, we encrypt everything we store, and we never share your data without your explicit consent or legal obligation.

We operate pestaqq across multiple regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Users in these areas may have different data-protection rights depending on their local jurisdiction. This policy explains how we comply with applicable law and respect your rights regardless of where you access our platform from.

Our commitment on pestaqq is simple: your data is yours. We keep it safe, we use it only for the services we provide, and we give you control over how it is handled.

What Data We Collect on pestaqq

Account and identity information

When you create an account on pestaqq, we collect your email address and phone number. These are used to verify your identity, send you security alerts, and allow you to reset your password. We also collect your full name, date of birth, and a government-issued ID (such as a KTP or passport) when you complete identity verification (KYC). This verification is required before your first withdrawal and is necessary to comply with anti-money-laundering regulations in jurisdictions where we operate.

We store your ID information in encrypted form. Our compliance team reviews it only to confirm your identity; we do not use it for marketing or share it with third parties. If you update your personal details—such as your registered phone number or email—we ask you to re-verify to ensure your account remains secure.

Payment and transaction data

When you deposit or withdraw on pestaqq, we collect transaction data: the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), the amount, the date and time, and the status (completed, pending, or failed). We do not store your full payment card numbers or bank account numbers in plain text. Instead, we receive secure tokens from payment partners confirming successful transactions.

We retain this transaction history for audit and fraud-prevention purposes. If you dispute a transaction, our finance team uses this record to investigate. We also use aggregated transaction data (never individual details) to improve our payment infrastructure and detect patterns that might indicate fraud.

Activity and gameplay data

We log your activity on pestaqq: which games you access, how long you play, your stakes, and the outcomes. This data helps us understand how our platform is used, identify bugs, and provide customer support if you report an issue. For example, if you claim a bet did not resolve correctly, we can pull the exact session log to verify what happened.

We also collect technical data: your IP address, browser type, device information, and crash reports if our app encounters an error. This helps us maintain our platform and ensure it works across different devices and internet connections. We do not use this data to profile or target you for marketing.

Cookies and tracking

Our platform uses cookies to keep you logged in, remember your preferences (such as language or theme), and prevent fraud. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for up to 12 months). These cookies are set by pestaqq and trusted partners only; we do not allow third-party advertising cookies.

You can disable cookies in your browser settings, though this may limit functionality on our platform. We do not track you across other websites or use your data for targeted advertising. If you wish to opt out of analytics cookies, you can do so in your account settings on pestaqq.

How We Use Your Data and Your Rights on pestaqq

Our use of your information

On pestaqq, we use your data for these purposes: to provide our services (deposits, withdrawals, game access), to verify your identity and comply with regulations, to detect and prevent fraud, to investigate disputes, to improve our platform, and to communicate important updates or security alerts. We do not use your data to build marketing profiles, and we do not sell your data to third parties.

If you contact our support team, we keep a record of your conversation to help resolve your issue and to improve our support process. If you report a problem with a game or transaction, we log those details and may share them internally with our operations team—never externally.

Third-party processors

We work with trusted processors to deliver pestaqq securely. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, and banks) process transactions on your behalf; we share only the minimum data needed (amount, your name, and transaction ID). Our hosting provider stores our servers and data in secure data centres; we contractually require them to protect your data and not use it for their own purposes. Our analytics provider helps us understand how the platform is used; they receive only anonymised usage data, not personal details.

All processors sign data-processing agreements committing them to the same confidentiality and security standards we maintain. If a processor is breached, we notify affected users without unreasonable delay.

Your rights regarding data on pestaqq

• Right to access: You can request a copy of all data we hold about you on pestaqq. We provide this within 30 days.
• Right to correction: If your personal data is inaccurate, you can ask us to update it via your account settings or by contacting support.
• Right to deletion: You can request deletion of your pestaqq account and associated data, subject to our retention obligations for fraud prevention and regulatory compliance.
• Right to data portability: We can export your transaction history and account data in a standard format if you request it.
• Right to object: You can opt out of non-essential communications and analytics on pestaqq at any time via your preferences.

To exercise any of these rights, contact our support team with your account details. We verify your identity before processing requests to ensure we do not disclose data to the wrong person.

Data retention and deletion

We retain your account data (name, identity documents, contact details) for as long as your pestaqq account is active and for 7 years after closure for legal and regulatory purposes. Transaction records are retained for a minimum of 7 years to comply with anti-money-laundering and tax regulations. Game logs and activity data are retained for 3 years; older logs are deleted automatically.

If you close your pestaqq account, your personal details become inaccessible within 30 days, though we retain transaction history as required by law. If you do not log in for 24 months, we may close your account and delete personal data (except transaction records).

Contact and dispute resolution

If you have questions about how we use your data on pestaqq or wish to exercise your rights, contact our support team via our platform. We respond within 14 business days. If you believe we have mishandled your data or violated your privacy rights, you can lodge a complaint with the data-protection authority in your jurisdiction.

Our services on pestaqq are available only where local law permits. We comply with applicable privacy and data-protection regulations in each jurisdiction where we operate. If your jurisdiction has specific data-protection requirements (such as GDPR-equivalent rules), we adapt our practices accordingly. This policy reflects our commitment to transparency and your right to privacy on pestaqq.